A service window assembly includes a window frame and a door slidably mounted within the frame. The door is moveable between an open position and a closed position and is biased toward the closed position. A magnet is connected to one of the frame and the door and is operable in an active state and an inactive state, and a magnetic contact is connected to the other of the frame and the door. The magnetic contact is located proximate the magnet when the door is in the open position, and when the magnet is in the active state, the magnet and the magnetic contact form a magnetic connection, securing the door in the open position. A sensor monitors the presence of a user. The sensor is in communication with the magnet, so that the magnet is in the active state when the sensor detects that the user is present, and the magnet is in the inactive state when the sensor detects that the user is not present.