Invention Application
- Patent Title: SYSTEM AND METHOD FOR FINETUNING AUTOMATED SENTIMENT ANALYSIS
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Application No.: US17318467Application Date: 2021-05-12
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Publication No.: US20220366197A1Publication Date: 2022-11-17
- Inventor: ARNON MAZZA , LEV HAIKIN , EYAL ORBACH , AVRAHAM FAIZAKOF
- Applicant: GENESYS CLOUD SERVICES, INC.
- Applicant Address: US CA DALY CITY
- Assignee: GENESYS CLOUD SERVICES, INC.
- Current Assignee: GENESYS CLOUD SERVICES, INC.
- Current Assignee Address: US CA DALY CITY
- Main IPC: G06K9/62
- IPC: G06K9/62 ; G06N20/20

Abstract:
A method and system for finetuning automated sentiment classification by at least one processor may include: receiving a first machine learning (ML) model M0, pretrained to perform automated sentiment classification of utterances, based on a first annotated training dataset; associating one or more instances of model M0 to one or more corresponding sites; and for one or more (e.g., each) ML model M0 instance and/or site: receiving at least one utterance via the corresponding site; obtaining at least one data element of annotated feedback, corresponding to the at least one utterance; retraining the ML model M0, to produce a second ML model Mi, based on a second annotated training dataset, wherein the second annotated training dataset may include the first annotated training dataset and the at least one annotated feedback data element; and using the second ML model Mi, to classify utterances according to one or more sentiment classes.
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