SYSTEM AND METHOD FOR FINETUNING AUTOMATED SENTIMENT ANALYSIS
Abstract:
A method and system for finetuning automated sentiment classification by at least one processor may include: receiving a first machine learning (ML) model M0, pretrained to perform automated sentiment classification of utterances, based on a first annotated training dataset; associating one or more instances of model M0 to one or more corresponding sites; and for one or more (e.g., each) ML model M0 instance and/or site: receiving at least one utterance via the corresponding site; obtaining at least one data element of annotated feedback, corresponding to the at least one utterance; retraining the ML model M0, to produce a second ML model Mi, based on a second annotated training dataset, wherein the second annotated training dataset may include the first annotated training dataset and the at least one annotated feedback data element; and using the second ML model Mi, to classify utterances according to one or more sentiment classes.
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