Invention Publication
- Patent Title: Visual Interactive Voice Response
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Application No.: US18181080Application Date: 2023-03-09
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Publication No.: US20230216958A1Publication Date: 2023-07-06
- Inventor: Vi Dinh Chau
- Applicant: Zoom Video Communications, Inc.
- Applicant Address: US CA San Jose
- Assignee: Zoom Video Communications, Inc.
- Current Assignee: Zoom Video Communications, Inc.
- Current Assignee Address: US CA San Jose
- Main IPC: H04M3/493
- IPC: H04M3/493 ; H04M1/72469 ; G10L15/26

Abstract:
A method includes connecting a call from a client device to a destination having an interactive voice response service; transcribing audio from the destination during the call to identify menu options of the interactive voice response service; generating visualizations representing the menu options; and outputting the visualizations to a display associated with the client device. A system includes a telephony system, an automatic speech recognition processing tool, and a visualization output generation tool. The telephony system connects a call from a client device to a destination having an interactive voice response service. The automatic speech recognition processing tool transcribes audio from the destination during the call to identify menu options of the interactive voice response service. The visualization output generation tool generates visualizations representing the menu options. The telephony system outputs the visualizations to a display associated with the client device.
Public/Granted literature
- US11991309B2 Generating visualizations of interactive voice response menu options during a call Public/Granted day:2024-05-21
Information query