Invention Publication
- Patent Title: BUILDING AND TRAINING A NETWORK OF CHATBOTS
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Application No.: US18380287Application Date: 2023-10-16
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Publication No.: US20240056403A1Publication Date: 2024-02-15
- Inventor: Ramakrishna R. Yannam , Priyank R. Shah , Emad Noorizadeh , Castigliana Cimpian , Sushil Golani , Hari Gopalkrishnan
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Main IPC: H04L51/02
- IPC: H04L51/02 ; G06F40/30 ; G06F16/2457 ; G06N20/00

Abstract:
Methods for building and training a network of chatbots are provided. Methods may perform data analysis on a first chatbot in the network. The first chatbot may include a first domain of intents. The data analysis may identify and rank the intents in the first domain. The first domain may represent answers to a first domain of user queries. Methods may select a predetermined number of highest-ranking intents from the first domain based on the data analysis. Methods may input the selected intents into a second chatbot in the network. The second chatbot may include a second domain of intents. The second domain may represent answers to a second domain of user queries. Methods may input a hook into the second chatbot. The hook may include a trigger word and may correspond to the first domain. When the hook is triggered, the second chatbot may invoke the first chatbot.
Public/Granted literature
- US12177172B2 Building and training a network of chatbots Public/Granted day:2024-12-24
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