Invention Publication
- Patent Title: SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
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Application No.: US18307716Application Date: 2023-04-26
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Publication No.: US20240103989A1Publication Date: 2024-03-28
- Inventor: Mark Ryan , Chris Ryan
- Applicant: Cyara Solutions Pty Ltd
- Applicant Address: AU Hawthorn
- Assignee: Cyara Solutions Pty Ltd
- Current Assignee: Cyara Solutions Pty Ltd
- Current Assignee Address: AU Hawthorn
- Main IPC: G06F11/26
- IPC: G06F11/26

Abstract:
A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.
Public/Granted literature
- US12001304B2 System and method for contact center fault diagnostics Public/Granted day:2024-06-04
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