Invention Grant
- Patent Title: Customer relationship management for customer service requests
- Patent Title (中): 客户关系管理客户服务请求
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Application No.: US12181975Application Date: 2008-07-29
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Publication No.: US07646861B2Publication Date: 2010-01-12
- Inventor: James C. Cesario, Jr.
- Applicant: James C. Cesario, Jr.
- Applicant Address: US NV Reno
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US NV Reno
- Agency: Greenblum & Bernstein, P.L.C.
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04M3/523

Abstract:
Information is shared between an agent and a user. Information for a communications service is provided to the user. Information for a related service that relates to the communications service is retrieved. The related service is described to the user. The related service is activated for the user when the agent confirms that the related service has been described to the user.
Public/Granted literature
- US20080304649A1 CUSTOMER RELATIONSHIP MANAGEMENT FOR CUSTOMER SERVICE REQUESTS Public/Granted day:2008-12-11
Information query