Invention Grant
US07647534B2 Method for avoiding repetition of user actions by using past users' experiences
有权
通过使用过去用户体验来避免重复用户操作的方法
- Patent Title: Method for avoiding repetition of user actions by using past users' experiences
- Patent Title (中): 通过使用过去用户体验来避免重复用户操作的方法
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Application No.: US11378134Application Date: 2006-03-17
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Publication No.: US07647534B2Publication Date: 2010-01-12
- Inventor: Stefania Castellani , Nicola Cancedda , Maria Antonietta Grasso , Jacki O'Neill
- Applicant: Stefania Castellani , Nicola Cancedda , Maria Antonietta Grasso , Jacki O'Neill
- Applicant Address: US CT Norwalk
- Assignee: Xerox Corporation
- Current Assignee: Xerox Corporation
- Current Assignee Address: US CT Norwalk
- Agency: Fay Sharpe LLP
- Main IPC: G06F11/00
- IPC: G06F11/00
Abstract:
A method for assisting a user to connect a problem with a device, such as a printer includes extracting, from records comprising user actions on the device, string of user actions on the device. The string of user action is compared with at least one predetermined sequence of user actions for correction of predefined problem with the device. Based on the comparison, an evaluation is made as to whether at least one prior user has attempted the predetermined sequence and, if so, a procedure is implemented to avoid a user repeating the prior attempt.
Public/Granted literature
- US20070220365A1 Method for avoiding repetition of user actions by using past users' experiences Public/Granted day:2007-09-20
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