A system and method is provided to enable an e-mail to display a Web-based form. A definition concerning an e-mail address may include form schema owned by a Web site. Alternatively, the definition may contain a link to a Web service that provides the form schema. An e-mail client may download the form schema from the Web service, preferably along with additional data such as information concerning previous e-mails sent to the e-mail address, a FAQ list concerning an e-mail distribution list if the e-mail address represents the e-mail distribution list, etc. The Web site owning the form schema may receive and process e-mail containing the form according to the metadata of the Web-based form.