Invention Grant
- Patent Title: Systems and methods for integrating outsourcers
- Patent Title (中): 整合外包商的制度和方法
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Application No.: US11529842Application Date: 2006-09-29
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Publication No.: US07660406B2Publication Date: 2010-02-09
- Inventor: Jason Fama , Uri Peleg , Simon Shvarts , Mike Bourke , James Gordon Nies , Vinod Prabhu
- Applicant: Jason Fama , Uri Peleg , Simon Shvarts , Mike Bourke , James Gordon Nies , Vinod Prabhu
- Applicant Address: US NY Melville
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US NY Melville
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04Q3/64
Abstract:
Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first contact center with resources of one or more other contact centers.
Public/Granted literature
- US20070299680A1 Systems and methods for integrating outsourcers Public/Granted day:2007-12-27
Information query
