Invention Grant
- Patent Title: Method of providing customer services
- Patent Title (中): 提供客户服务的方法
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Application No.: US11827116Application Date: 2007-07-10
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Publication No.: US07668756B2Publication Date: 2010-02-23
- Inventor: Virginia Lewis-Hawkins
- Applicant: Virginia Lewis-Hawkins
- Applicant Address: US NV Reno
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US NV Reno
- Agency: Greenblum & Bernstein, P.L.C.
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06F3/00
Abstract:
A method for providing real-time individualized customer support simultaneously to a plurality of customers in a chat-room environment is disclosed. The method monitors the content of chats or conversations between service representatives and customers to automatically formulate product and service offerings and other services to customers in response to the chat content.
Public/Granted literature
- US20070260530A1 Method of providing customer services Public/Granted day:2007-11-08
Information query
