Invention Grant
US07680264B2 Systems and methods for endpoint recording using a conference bridge 有权
使用会议桥端点记录的系统和方法

Systems and methods for endpoint recording using a conference bridge
Abstract:
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming call from a calling phone; routing the incoming call to a called phone in a contact center; transmitting voice communications associated with the incoming call via the calling phone through a conference bridge; duplicating the voice communications via the conference bridge; transmitting the duplicated voice communications via the conference bridge; and recording the duplicated voice communications.
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