Invention Grant
- Patent Title: Systems and methods for endpoint recording using a conference bridge
- Patent Title (中): 使用会议桥端点记录的系统和方法
-
Application No.: US11395350Application Date: 2006-03-31
-
Publication No.: US07680264B2Publication Date: 2010-03-16
- Inventor: Thomas Z. Dong , Jamie Williams
- Applicant: Thomas Z. Dong , Jamie Williams
- Applicant Address: US NY Melville
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US NY Melville
- Agent Lawrence A. Aaronson, P.C.
- Main IPC: H04M1/65
- IPC: H04M1/65 ; G06F15/16 ; H04L12/18 ; H04M3/523 ; H04M3/56

Abstract:
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming call from a calling phone; routing the incoming call to a called phone in a contact center; transmitting voice communications associated with the incoming call via the calling phone through a conference bridge; duplicating the voice communications via the conference bridge; transmitting the duplicated voice communications via the conference bridge; and recording the duplicated voice communications.
Public/Granted literature
- US20070263787A1 Systems and methods for endpoint recording using a conference bridge Public/Granted day:2007-11-15
Information query