Invention Grant
US07681181B2 Method, system, and apparatus for providing custom product support for a software program based upon states of program execution instability
有权
用于基于程序执行不稳定性的状态为软件程序提供定制产品支持的方法，系统和装置
- Patent Title: Method, system, and apparatus for providing custom product support for a software program based upon states of program execution instability
- Patent Title (中): 用于基于程序执行不稳定性的状态为软件程序提供定制产品支持的方法，系统和装置
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Application No.: US10955421Application Date: 2004-09-30
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Publication No.: US07681181B2Publication Date: 2010-03-16
- Inventor: Benjamin Elliott Canning , Christopher Cameron White , Aaron Everett Erlandson , Thomas Scott Coon , Eric LeVine , Steven Miles Greenberg
- Applicant: Benjamin Elliott Canning , Christopher Cameron White , Aaron Everett Erlandson , Thomas Scott Coon , Eric LeVine , Steven Miles Greenberg
- Applicant Address: US WA Redmond
- Assignee: Microsoft Corporation
- Current Assignee: Microsoft Corporation
- Current Assignee Address: US WA Redmond
- Agency: Merchant & Gould
- Main IPC: G06F9/44
- IPC: G06F9/44 ; G06F11/00
Abstract:
A method and apparatus are provided for providing custom product support for a computer program based on levels of execution instability. The execution of a software program is monitored over a period of time to determine the execution stability of the program. Based upon the monitoring and upon one or more threshold levels of instability, the execution stability of the program is categorized. Based upon the categorization, custom program support may be provided for a user of the computer system executing the program. For instance, based on the categorization free or reduced fee product support may be provided.
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