Methods and systems are provided for enabling a service provider to manage a service node that is separated from the service provider by a firewall. A dual-mode mobile device establishes separate secure connections with the service provider and the service node. The mobile device can then serve as a bridge between the service provider and the service node so that a secure management session can be initiated between the service provider and the service node. A method of managing a service node includes: establishing a first secure connection between a dual-mode mobile device and the service node; establishing a second secure connection between the dual-mode mobile device and a remote system; and initiating a secure management session between the service node and the remote system via the first secure connection and the second secure connection.