Invention Grant
- Patent Title: Customer satisfaction system and method
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Application No.: US10083263Application Date: 2002-02-25
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Publication No.: US07698162B2Publication Date: 2010-04-13
- Inventor: Vincent P. Vaccarelli , Barbara von Bergman
- Applicant: Vincent P. Vaccarelli , Barbara von Bergman
- Applicant Address: US CT Norwalk
- Assignee: Xerox Corporation
- Current Assignee: Xerox Corporation
- Current Assignee Address: US CT Norwalk
- Main IPC: G06F17/30
- IPC: G06F17/30

Abstract:
A customer satisfaction system, includes a query module for automatically sending queries to customers as to problems with goods or services provided by a provider according to a predetermined schedule and for receiving responses from customers to the queries; an analysis module for analyzing responses from customers and for sending responses indicating a problem to a problem solver for resolution; and at least one problem solver for responding to customer problems, for generating solutions to customer problems and for transmitting solutions to customers; wherein, upon transmission of a solution to a customer problem to a customer, the query module sends a query to the customer requesting verification that the problem has been solved.
Public/Granted literature
- US20030163380A1 Customer satisfaction system and method Public/Granted day:2003-08-28
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