Invention Grant
US07702093B2 Systems and methods to redirect audio between callers and voice applications
有权
在呼叫者和语音应用程序之间重定向音频的系统和方法
- Patent Title: Systems and methods to redirect audio between callers and voice applications
- Patent Title (中): 在呼叫者和语音应用程序之间重定向音频的系统和方法
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Application No.: US11672394Application Date: 2007-02-07
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Publication No.: US07702093B2Publication Date: 2010-04-20
- Inventor: Brian Marquette , Michael Clark , Charles Corfield
- Applicant: Brian Marquette , Michael Clark , Charles Corfield
- Applicant Address: US CO Boulder
- Assignee: nVoq Incorporated
- Current Assignee: nVoq Incorporated
- Current Assignee Address: US CO Boulder
- Agency: Holland & Hart LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/42
Abstract:
A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.
Public/Granted literature
- US20070201678A1 SYSTEMS AND METHODS TO REDIRECT AUDIO BETWEEN CALLERS AND VOICE APPLICATIONS Public/Granted day:2007-08-30
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