Invention Grant
- Patent Title: Interactive voice response system
- Patent Title (中): 交互式语音应答系统
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Application No.: US11419606Application Date: 2006-05-22
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Publication No.: US07734470B2Publication Date: 2010-06-08
- Inventor: Vijay Chandar Natesan
- Applicant: Vijay Chandar Natesan
- Applicant Address: CH
- Assignee: Accenture Global Services GmbH
- Current Assignee: Accenture Global Services GmbH
- Current Assignee Address: CH
- Main IPC: G10L15/00
- IPC: G10L15/00

Abstract:
Methods and systems for testing and analyzing integrated voice response systems are provided. Computer devices are used to simulate caller responses or inputs to components of the integrated voice response systems. The computer devices receive responses from the components. The responses may be in the form of VXML and grammar files that are used to implement call flow logic. The responses may to analyzed to evaluate the performance of the components and/or call flow logic.
Public/Granted literature
- US20070271103A1 Interactive Voice Response System Public/Granted day:2007-11-22
Information query