Provided is a device and a method for processing system-related events generated in a portable terminal. The method includes the steps of storing system-related events generated in the portable terminal, confirming specialists set in advance so that the system-related events can be processed by the specialists respectively, calling the confirmed specialists and processing the system-related events, and displaying the processing results set in advance with respect to the specialists with a text/avatar, according to the processing results which are processed by the specialists.