Invention Grant
- Patent Title: Method of providing status information within an ACD
- Patent Title (中): 在ACD内提供状态信息的方法
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Application No.: US10919194Application Date: 2004-08-16
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Publication No.: US07751550B2Publication Date: 2010-07-06
- Inventor: Mike Hollatz
- Applicant: Mike Hollatz
- Applicant Address: US IL Lombard
- Assignee: Aspect Software, Inc.
- Current Assignee: Aspect Software, Inc.
- Current Assignee Address: US IL Lombard
- Agency: Husch Blackwell Sanders Welsh Katz
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
A method and apparatus are provided for retrievably storing information within an automatic contact distributor system within a database that is accessible through the Internet. The method includes the steps of saving the information from the automatic call distributor system within the database using a SIP REGISTER message and retrieving the information through the Internet using a SIP SUBSCRIBE message.
Public/Granted literature
- US20060036607A1 Method of providing status information within an ACD Public/Granted day:2006-02-16
Information query
