Invention Grant
- Patent Title: System and method for speech-enabled call routing
- Patent Title (中): 支持语音的呼叫路由的系统和方法
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Application No.: US11032495Application Date: 2005-01-10
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Publication No.: US07751551B2Publication Date: 2010-07-06
- Inventor: Robert R. Bushey , Benjamin Anthony Knott , Sarah Korth
- Applicant: Robert R. Bushey , Benjamin Anthony Knott , Sarah Korth
- Applicant Address: US NV Reno
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US NV Reno
- Agency: Toler Law Group
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance.
Public/Granted literature
- US20060153345A1 System and method for speech-enabled call routing Public/Granted day:2006-07-13
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