A method for processing a customer request comprises receiving a request, sending the requests to a data provider; receiving a document image from the data provider, performing pattern data extraction on the document image, and preparing a customized report. Additionally, a system for processing customer requests comprises a receiving module for receiving customer requests, a data acquisition module for receiving data from plural sources, an image distribution module for distributing data to appropriate entities, a pattern data extraction module for performing pattern detection and extraction, and a data output module for formatting data.