A user-based method and system for evaluating enterprise software costs determines a support level for the integrated provision of a plurality of enterprise software support services by identifying a plurality of usage levels associated with each of a plurality of enterprise software support applications. The method and system identify a plurality of software services support levels associated with each of the usage levels. Then, a formulaic relationship is derived from the plurality of usage levels and the plurality of software services for determining a software services support level for a given usage level that is appropriate for a subset of said plurality of enterprise software support applications. The ability to dynamically change user levels, complexity variables, database size, and software services enables dynamical and precise software services business consulting in providing such services.