Invention Grant
- Patent Title: E-mail response system
- Patent Title (中): 电子邮件响应系统
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Application No.: US11096204Application Date: 2005-03-31
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Publication No.: US07756878B2Publication Date: 2010-07-13
- Inventor: David Norman Findley , Karthik Kannan , Srinivas Cherukuri , Robert Meyer , Amy Hicks , Benjamin E. Droney , Ying Ma
- Applicant: David Norman Findley , Karthik Kannan , Srinivas Cherukuri , Robert Meyer , Amy Hicks , Benjamin E. Droney , Ying Ma
- Applicant Address: US NV Reno
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US NV Reno
- Agency: Toler Law Group
- Main IPC: G06F7/00
- IPC: G06F7/00
Abstract:
A system and method for processing e-mail is provided wherein an e-mail is received from an originator or a customer, a routing destination is determined and responses to the e-mail are retrieved from a library based on the selected routing destination. Customer data is then accessed and the responses are filtered based on customer information that is extrinsic to the e-mail. An agent can select a response from the list of filtered responses and the selected response can be sent to the originator.
Public/Granted literature
- US20060224621A1 E-mail response system Public/Granted day:2006-10-05
Information query
