Invention Grant
US07773731B2 Methods, systems, and products for dynamically-changing IVR architectures
有权
用于动态改变IVR架构的方法，系统和产品
- Patent Title: Methods, systems, and products for dynamically-changing IVR architectures
- Patent Title (中): 用于动态改变IVR架构的方法，系统和产品
-
Application No.: US11300186Application Date: 2005-12-14
-
Publication No.: US07773731B2Publication Date: 2010-08-10
- Inventor: Dale Malik , Richard A. Anderson
- Applicant: Dale Malik , Richard A. Anderson
- Applicant Address: US NV Reno
- Assignee: AT&T Intellectual Property I, L. P.
- Current Assignee: AT&T Intellectual Property I, L. P.
- Current Assignee Address: US NV Reno
- Agency: Scott P. Zimmerman PLLC
- Main IPC: H04M1/64
- IPC: H04M1/64
Abstract:
Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for dynamically changing the menu of prompts.
Public/Granted literature
- US20070133759A1 Methods, systems, and products for dynamically-changing IVR architectures Public/Granted day:2007-06-14
Information query
