Invention Grant
- Patent Title: Agent registration and bidding system
- Patent Title (中): 代理登记和招标制度
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Application No.: US10616016Application Date: 2003-07-09
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Publication No.: US07773740B2Publication Date: 2010-08-10
- Inventor: Robert Beckstrom , Anthony Dezonno , Michael J Sheridan , David Wesen
- Applicant: Robert Beckstrom , Anthony Dezonno , Michael J Sheridan , David Wesen
- Applicant Address: US IL Lombard
- Assignee: Aspect Software, Inc.
- Current Assignee: Aspect Software, Inc.
- Current Assignee Address: US IL Lombard
- Agency: Husch Blackwell Sanders Welsh Katz
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04L12/66
Abstract:
A method and apparatus are provided for assigning a call to one of a plurality of agents. The method includes the steps of providing a description of the call to each of the plurality of agents, receiving a bid to handle the call from each of the plurality of agents and assigning the call to an agent of the plurality of agents with a highest relative received bid.
Public/Granted literature
- US20050008139A1 Agent registration and bidding system Public/Granted day:2005-01-13
Information query
