Invention Grant
- Patent Title: Integration of contact center surveys
- Patent Title (中): 整合联络中心调查
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Application No.: US11395992Application Date: 2006-03-31
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Publication No.: US07792278B2Publication Date: 2010-09-07
- Inventor: Joseph Watson , Thomas Lyerly , Nick McLean
- Applicant: Joseph Watson , Thomas Lyerly , Nick McLean
- Applicant Address: US NY Melville
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US NY Melville
- Main IPC: H04M3/00
- IPC: H04M3/00

Abstract:
Systems and methods for integrating contact center surveys are provided. In this regard, a representative method comprises: obtaining performance data pertaining to a contact center agent, the agent being designated to assist a customer of the contact center; providing a survey to the customer; receiving survey data responsive to the survey and corresponding to interaction with the customer by the contact center agent; and correlating the performance data with the survey data.
Public/Granted literature
- US20070233549A1 Integration of contact center surveys Public/Granted day:2007-10-04
Information query