Invention Grant
- Patent Title: Capability-based routing
- Patent Title (中): 基于能力的路由
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Application No.: US09800679Application Date: 2001-03-06
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Publication No.: US07801111B2Publication Date: 2010-09-21
- Inventor: Stefaan Valere Albert Coussement
- Applicant: Stefaan Valere Albert Coussement
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Central Coast Patent Agency, Inc.
- Main IPC: H04L12/66
- IPC: H04L12/66
Abstract:
In a communications network environment, a distributed software application for monitoring terminal and device capabilities of agents operating on the network and rendering data results of the monitoring to subscribing routing applications is provided. The software application comprises a first portion of the software for collecting and sending data about terminal and device capabilities of the target agents and a second portion of the software for receiving the capability data and for presenting the data in usable form to the subscribing routing applications.
Public/Granted literature
- US20020114278A1 Capability-based routing Public/Granted day:2002-08-22
Information query
