Described are methods, systems, and devices that include obtaining a first measured perceptual quality by measuring, at a first location associated with a communications network, a perceptual quality of a first communication transmitted from the first location to a second location associated with the communications network, obtaining a second measured perceptual quality by measuring perceptual quality of the first communication at the second location; and, based on the first measured perceptual quality and the second measured perceptual quality, generating a first value representative of degradation in the quality of the first communication.