The issues introduced above are addressed by, in accordance with at least some embodiments of the invention, a communication device that includes various hardware and software components. The communication device also comprises instrumentation logic that detects the occurrences of various user usage events and logs such events. The usage events impart information about how a user is actually using the communication device. The logged usage event information can be transmitted to a server (e.g., a data center) for subsequent storage and/or analysis. User behavior profiles can thus be analyzed to determine, for example, services that users seem to prefer.