A method for generating information associated with items being serviced comprises receiving information associated with at least one item for servicing, wherein a priority value, a due date and at least one service request are associated with each item and receiving at least one message for each item, wherein a message includes an updated priority value for each item. The method further comprises receiving a status update for each item and generating an icon for each item, wherein the icon visually indicates the updated priority value, the due date and the status update for each item.