A hybrid fiber coax (HFC) network management method and system for use in a broadband network having a hybrid fiber coax (HFC) network provided with network elements operable for communicating telephony, data, and video signals with customer-premises equipment of a subscriber includes an HFC network manager for monitoring status and configuration of the network elements and the customer-premises equipment. A service, design, and inventory (SDI) database is operable with the HFC network manager for storing data indicative of the configuration of the network elements and the customer-premises equipment. A fault manager having an alarm visualization tool is operable with the HFC network manager and the SDI database for generating visual displays of the status and configuration of the network elements and the customer-premises equipment.