Invention Grant
- Patent Title: Method for detecting availability of non-traditional agent
- Patent Title (中): 检测非传统代理商的可用性的方法
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Application No.: US10999517Application Date: 2004-11-30
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Publication No.: US07864945B2Publication Date: 2011-01-04
- Inventor: Michael Peters
- Applicant: Michael Peters
- Applicant Address: US IL Lombard
- Assignee: Aspect Software, Inc.
- Current Assignee: Aspect Software, Inc.
- Current Assignee Address: US IL Lombard
- Agency: Husch Blackwell LLP Welsh Katz
- Main IPC: H04M3/02
- IPC: H04M3/02
Abstract:
A method is provided for distribution and assignment of calls to an agent that has confirmed its current availability status. In one embodiment an agent is selected by the system and prompted for its current availability. If the agent is available, the call is routed to the agent. If the agent is not available the system selects another agent and the process is repeated. Then, a call is assigned to an available agent based on current availability information.
Public/Granted literature
- US20060115071A1 Method for detecting availability of non-traditional agent Public/Granted day:2006-06-01
Information query
