A method of automatically organizing a meeting can include selecting a customer profile associated with a customer, identifying a representative according to the customer profile, and determining an availability for the representative based upon context information for the representative. The method further can include scheduling a meeting between the customer and the representative based upon the availability of the representative, and storing the meeting. A measure of availability for the representative can be determined according to the context information and a rating for the customer can be determined. A determination that the representative is not available can be overridden according to the measure of availability for the representative and the rating for the customer.