An outsourcing command center collects and processes outsourcing data for multiple engagements and multiple outsourcing offerings. The command center may apply a metric set to the outsourcing data that is broadly applicable across multiple outsourcing offerings, but also tailored to specific outsourcing offerings, and extended by engagements to meet their particular metric reporting criteria. The command center provides a portal through which an engagement may access processed metric information for outsourced functions, including metric reporting screens with convenient drill-down link sets to display progressively more detailed views of metrics processed for the engagement.