Invention Grant
- Patent Title: System and method for automatically monitoring the performance of a contractor in the management of an insurance claim
- Patent Title (中): 自动监控承包商在保险索赔管理中的表现的系统和方法
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Application No.: US11713271Application Date: 2007-03-01
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Publication No.: US07877305B2Publication Date: 2011-01-25
- Inventor: Paul Gross , Ed N. Jones
- Applicant: Paul Gross , Ed N. Jones
- Applicant Address: US WI Eau Claire
- Assignee: Code Blue, LLC
- Current Assignee: Code Blue, LLC
- Current Assignee Address: US WI Eau Claire
- Agency: Stinson Morrison Hecker LLP
- Main IPC: G06Q40/00
- IPC: G06Q40/00 ; G06F9/46

Abstract:
In an exemplary embodiment, a server system stores a plurality of textual scripts in a database server in association with a plurality of contractor actions. Each of the textual scripts comprises an alert notifying the contractor of an obligation to perform the associated contractor action. The server system generates a plurality of deadlines by which the contractor is required to perform the contractor actions, and provides a user interface that allows a user to submit a plurality of notices of completion for the contractor actions. If a particular notice of completion is not submitted by the deadline for the contractor action, the server system selects the textual script associated with the contractor action, converts the textual script to a voice message, and initiates transmission of the voice message to the contractor via a telephone network.
Public/Granted literature
Information query