A method for providing customized help, the method comprising: retrieving a first help content from a first help datastore in response to a help request received from a user, the first help datastore storing a plurality of help content each associated with a respective help identifier; retrieving a second help content from a second help datastore, the second help datastore storing a plurality of help content each associated with a respective help identifier, the second help content having the same help identifier as the first help content; generating a help presentation file comprising the first help content and the second help content; wherein one the first help datastore or the second help datastore is editable by the user and the other help datastore is non-editable by the user.