Invention Grant
US07885846B2 Method and system for planning of services workforce staffing using hiring, contracting and cross-training
失效
使用招聘,承包和交叉培训来规划服务人员队伍的方法和制度
- Patent Title: Method and system for planning of services workforce staffing using hiring, contracting and cross-training
- Patent Title (中): 使用招聘,承包和交叉培训来规划服务人员队伍的方法和制度
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Application No.: US12015203Application Date: 2008-01-16
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Publication No.: US07885846B2Publication Date: 2011-02-08
- Inventor: Lianjun An , Dharmashankar Subramanian
- Applicant: Lianjun An , Dharmashankar Subramanian
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Incorporated
- Current Assignee: International Business Machines Incorporated
- Current Assignee Address: US NY Armonk
- Agency: Scully, Scott, Murphy & Presser, P.C.
- Agent Stephen C. Kaufman, Esq.
- Main IPC: G05B19/418
- IPC: G05B19/418

Abstract:
A method and system for workforce planning in one aspect provide an optimization model that produce, based on the availability profile and the demand profile of skill types, a workforce plan recommending a combination of actions. The combination of actions may include hiring, contracting and cross-training. The optimization model considers constraints such as minimum residence time that a resource unit needs to spend in a skill-type that it gets cross-trained into or hired into, minimum acceptable contracting duration for a contracted skill type, first order and higher orders of cross-training for a skill type, with lead-time for training, one or more system rules associated with transfer sequences, or targets on service levels and resource utilization, or combinations thereof, in determining the workforce plan.
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