Computer implemented method, system, and computer usable program code for handling service requests. A service request is received at one service provider of a plurality of service providers, each service provider adapted to receive service requests from service requesters and being in communication with middleware software and with one another. The received service request is sent to one service acceptor of a plurality of service acceptors, each also being in communication with the middleware software and with one another. If the one service acceptor is able to process the request, the one service acceptor processes the request and sends a response back to the one service provider and to each other of the plurality of service acceptors. If the one service acceptor is unable to process the request, the one service acceptor determines if another service acceptor is able to process the request and notifies the middleware software. A service acceptor that is able to process the request accepts and processes the request and provides a result. Overall Service Requestors, Service Providers, Service Stations (middleware) and Service Acceptors communicate among themselves and maintain respective logs to further make it the invention as an automated process.