A remote access management service for enabling remote access to an item of media content stored in a network device from a remote device. The network device includes a remote access server application program and account information identifying the remote device, and the remote device includes a remote access client application program. The management service comprises: an interface configured to provide network connections to the network device and the remote device; and a remote access management application program to collect information on remote access analysis by monitoring remote access transactions between the remote device and the network device, the remote access management application program operating to receive a remote access request from the remote access client application program including the account information and a content identifier indicating the item of media content.