An image-forming apparatus that is provided with an intermediate transfer member that has a hard releasing layer formed on the surface thereof, supports a toner image primary-transferred onto the hard releasing layer from a latent-image supporting member, and secondary-transfers the supported toner image onto an image-receiving medium, and a cleaning blade that is arranged in contact with the intermediate transfer member, and removes residual toner from the hard releasing layer of the intermediate transfer member, wherein the cleaning blade has an impact resilience in the range from 20 to 50% at 20° C.