Invention Grant
US07904403B2 Method for solving application failures using social collaboration
失效
使用社交协作解决应用程序故障的方法
- Patent Title: Method for solving application failures using social collaboration
- Patent Title (中): 使用社交协作解决应用程序故障的方法
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Application No.: US11966162Application Date: 2007-12-28
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Publication No.: US07904403B2Publication Date: 2011-03-08
- Inventor: Valentina Birsan , Marin Litolu , Kevin Quan , Paul Andrew Solomon Ward
- Applicant: Valentina Birsan , Marin Litolu , Kevin Quan , Paul Andrew Solomon Ward
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Yee & Associates, P.C.
- Agent Jill A. Poimboeuf
- Main IPC: G06F17/00
- IPC: G06F17/00 ; G06N5/00

Abstract:
A computer-implemented method, system and computer usable program code for solving an application failure using social collaboration are provided. A search request to search a central repository of knowledge is received. The search request comprises a user identity and an application failure problem to be solved. The central repository of knowledge comprises data regarding attempts to solve an application failure problem compiled from registered users of the central repository of knowledge. A determination is made as to whether the application failure problem to be solved exists in the central repository. If the application failure problem to be solved exists within the central repository, search results for previous attempts at solving the application failure problem are collected. The search results are ranked based on a frequency of access and feedback from users and are grouped according to social groupings defined by the requester. The results are displayed to a requester.
Public/Granted literature
- US20090171935A1 METHOD FOR SOLVING APPLICATION FAILURES USING SOCIAL COLLABORATION Public/Granted day:2009-07-02
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