A method of ensuring call processing for an intelligent user, including: upon receiving a call, judging, by a first Service Switching Point (SSP), whether traffic between the first SSP and a Service Control Point (SCP) is abnormal; if the traffic is abnormal, turning off, by the first SSP, intelligent triggers located in itself and related to the call, and performing an ordinary call connection; otherwise, performing an intelligent call connection, and terminating the process. In the embodiments of the present invention, normal communications can be ensured between intelligent users, even if the traffic between the SSP and the SCP is abnormal. In addition, when the SSP detects that the traffic between the SSP and the SCP is abnormal, the SSP may firstly judge whether to continue the call connection, according to relations among intelligent user identities, reasons for abnormality and whether to perform call connection set in advance, instead of blindly performing call connections for all the intelligent users, thereby preventing excessive service load on the SSP.