Invention Grant
- Patent Title: Administering multiple target ACD systems
- Patent Title (中): 管理多个目标ACD系统
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Application No.: US11977589Application Date: 2007-10-25
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Publication No.: US07925002B2Publication Date: 2011-04-12
- Inventor: Peter Koenig , Senthilvel Saravanan , Vyacheslav Mayorskiy
- Applicant: Peter Koenig , Senthilvel Saravanan , Vyacheslav Mayorskiy
- Applicant Address: US MA Chelmsford
- Assignee: Aspect Software, Inc.
- Current Assignee: Aspect Software, Inc.
- Current Assignee Address: US MA Chelmsford
- Agency: Husch Blackwell LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00

Abstract:
Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.
Public/Granted literature
- US20090110181A1 Administering multiple target ACD systems Public/Granted day:2009-04-30
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