Invention Grant
US07925002B2 Administering multiple target ACD systems 有权
管理多个目标ACD系统

Administering multiple target ACD systems
Abstract:
Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.
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