Invention Grant
- Patent Title: Maintenance support for high priority customers
- Patent Title (中): 为高优先级客户提供维护支持
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Application No.: US12050858Application Date: 2008-03-18
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Publication No.: US07926707B2Publication Date: 2011-04-19
- Inventor: Paritosh Bajpay , Hossein Eslambolchi , John McCanuel , Sridar Seetharaman
- Applicant: Paritosh Bajpay , Hossein Eslambolchi , John McCanuel , Sridar Seetharaman
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property II, L.P.
- Current Assignee: AT&T Intellectual Property II, L.P.
- Current Assignee Address: US GA Atlanta
- Main IPC: G06F7/00
- IPC: G06F7/00
Abstract:
A method includes receiving a problem ticket, which contains a priority level indicator and a customer identifier, that describes a telecommunications network event such as a problem. The problem ticket is associated with and transmitted to a workcenter and a portion within the workcenter based on at least anyone of the priority level indicator and the customer identifier. Other personnel are notified about the problem ticket based on the priority level indicator and the customer identifier.
Public/Granted literature
- US20080162179A1 MAINTENANCE SUPPORT FOR HIGH PRIORITY CUSTOMERS Public/Granted day:2008-07-03
Information query
