A communications and database delivery service within an internetwork interacts with a service provider and its requestors/customers. A server is maintained for storing requester identifiers and service provider identifiers. A records database is maintained for storing records of digital information for customers of the service provider in accordance with the requester identifiers. An initiation message is received from a requestor over the internetwork. A notification is sent of a requested two-way video session to an IP address corresponding to the service provider. After an acceptance is received from the service provider, signals are provided over the internetwork to enable the two-way video session between respective workstations of the requestor and the service provider. A respective record is retrieved from the records database corresponding to the requester. The respective record is forwarded to the IP address corresponding to the service provider.