Invention Grant
US07933398B1 System and method for call bridging in a call center using a virtual private network 有权
使用虚拟专用网络在呼叫中心进行呼叫桥接的系统和方法

System and method for call bridging in a call center using a virtual private network
Abstract:
A method and system for bridging a call in a network as well as a bridged call are provided. A call is received via a network. The call is connected to a first destination. The call is then directed from the first destination to a second destination. Intermediate connection links connecting the network, the first destination, and the second destination are associated with a dialed number identification service (DNIS) label associated with the call. The call is selectively bridged from the network to the second destination via a virtual network by: analyzing the DNIS label associated with each intermediate communication link; determining that the analyzed DNIS labels identify the intermediate links as part of the same call flow; establishing a direct connection between the network and the second destination via the virtual network; and terminating at least one of the intermediate communication links.
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