Invention Grant
- Patent Title: Method and system for automatically generating flow charts of call flow programs
- Patent Title (中): 自动生成呼叫流程序流程图的方法和系统
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Application No.: US11903573Application Date: 2007-09-24
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Publication No.: US07936868B2Publication Date: 2011-05-03
- Inventor: Steven Craig Fitzgerald
- Applicant: Steven Craig Fitzgerald
- Applicant Address: US MI Houghton
- Assignee: Consistacom, Inc.
- Current Assignee: Consistacom, Inc.
- Current Assignee Address: US MI Houghton
- Agency: Brooks Kushman P.C.
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method and system automatically generates flow charts of call flow programs used in a call center based on information about the call flow program and other telephone system resources collected from the call center. Such collected information includes automatic call distributor (ACD) programming. The method and system generate the flow chart of the call flow programs without prior knowledge of such collected information.
Public/Granted literature
- US20090080641A1 Method and system for automatically generating flow charts of call flow programs Public/Granted day:2009-03-26
Information query
