Invention Grant
US07940914B2 Detecting emotion in voice signals in a call center 有权
在呼叫中心检测语音信号中的情绪

Detecting emotion in voice signals in a call center
Abstract:
A system, method and article of manufacture are provided for detecting emotion using statistics. First, a database is provided. The database has statistics including human associations of voice parameters with emotions. Next, a voice signal is received. At least one feature is extracted from the voice signal. Then the extracted voice feature is compared to the voice parameters in the database. An emotion is selected from the database based on the comparison of the extracted voice feature to the voice parameters and is then output.
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