Invention Grant
- Patent Title: Detecting emotion in voice signals in a call center
- Patent Title (中): 在呼叫中心检测语音信号中的情绪
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Application No.: US09833301Application Date: 2001-04-10
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Publication No.: US07940914B2Publication Date: 2011-05-10
- Inventor: Valery A. Petrushin
- Applicant: Valery A. Petrushin
- Applicant Address: IE Dublin
- Assignee: Accenture Global Services Limited
- Current Assignee: Accenture Global Services Limited
- Current Assignee Address: IE Dublin
- Agency: Brinks Hofer Gilson & Lione
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/523 ; G10L17/00

Abstract:
A system, method and article of manufacture are provided for detecting emotion using statistics. First, a database is provided. The database has statistics including human associations of voice parameters with emotions. Next, a voice signal is received. At least one feature is extracted from the voice signal. Then the extracted voice feature is compared to the voice parameters in the database. An emotion is selected from the database based on the comparison of the extracted voice feature to the voice parameters and is then output.
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