Invention Grant
- Patent Title: Method and system for identifying and categorizing past due telecommunication service orders
- Patent Title (中): 识别和分类过期电信服务订单的方法和系统
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Application No.: US10610191Application Date: 2003-06-30
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Publication No.: US07941333B2Publication Date: 2011-05-10
- Inventor: Harold Lester McDougal , Stan Neidecker , Michael A. Gregory
- Applicant: Harold Lester McDougal , Stan Neidecker , Michael A. Gregory
- Applicant Address: US KS Overland Park
- Assignee: Embarq Holdings Company, LLP
- Current Assignee: Embarq Holdings Company, LLP
- Current Assignee Address: US KS Overland Park
- Agency: SNR Denton US LLP
- Main IPC: G05B19/418
- IPC: G05B19/418 ; G06F9/46
Abstract:
The present invention provides a system and method for the automated routing and processing of telecommunication service orders. A system and method in accordance with the present invention may further prioritize the analysis and processing of telecommunication service orders, identify and classify past due telecommunication service orders for analysis and processing, and manage the order of completion of components of a telecommunication service order. A system and process in accordance with the present invention receives a service order and parses it to find messages on the service order that are included on a message table. Analysis rules provide actions to be taken with a service order based on the messages found in the service order.
Public/Granted literature
- US20040267586A1 Method and system for identifying and categorizing past due telecommunication service orders Public/Granted day:2004-12-30
Information query
IPC分类:
