Invention Grant
US07953219B2 Method apparatus and system for capturing and analyzing interaction based content
有权
用于捕获和分析基于交互的内容的方法装置和系统
- Patent Title: Method apparatus and system for capturing and analyzing interaction based content
- Patent Title (中): 用于捕获和分析基于交互的内容的方法装置和系统
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Application No.: US10484107Application Date: 2002-07-18
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Publication No.: US07953219B2Publication Date: 2011-05-31
- Inventor: Ilan Freedman , Yair Dolev , Talia Falik , Oren Pereg , Moshe Waserblat , Gili Aharoni , Eytan Bar , Shai Shermister , Lior Arussy , Yifat Meidav
- Applicant: Ilan Freedman , Yair Dolev , Talia Falik , Oren Pereg , Moshe Waserblat , Gili Aharoni , Eytan Bar , Shai Shermister , Lior Arussy , Yifat Meidav
- Applicant Address: IL Ra'Anana
- Assignee: Nice Systems, Ltd.
- Current Assignee: Nice Systems, Ltd.
- Current Assignee Address: IL Ra'Anana
- Agency: Ohlandt, Greeley, Ruggiero & Perle, LLP
- International Application: PCT/IL02/00593 WO 20020718
- International Announcement: WO03/009175 WO 20030130
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
The present invention provides a method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
Public/Granted literature
- US20040249650A1 Method apparatus and system for capturing and analyzing interaction based content Public/Granted day:2004-12-09
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