A device provides, to a domain name system (DNS), uniform resource locator (URL) information received from a user device, and generates a redirect query when a redirect error is received from the DNS based on the URL information. The device also provides the redirect query to a policy server/accounting database, and receives, from the policy server/accounting database, information indicating that the user device subscribes to a redirect service and subscriber information associated with the user device. A device management database (DMD) query is generated based on the subscriber information, provides the DMD query to a DMD server, and receives, from the DMD server, model information associated with the user device, where the URL information and the model information are used to retrieve redirect information for the user device.